Due to the nature of our products, returns are not accepted. A refund may be requested in the case that product arrived damaged, compromised, or spoiled.

Refunds 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or replacement.

To be eligible for a refund, you must show that your item was damaged, compromised, or spoiled. It must also be in the original packaging.

Additional non-returnable items: 

Gift cards

To complete your refund, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition or is damaged for reasons not due to our error 
Any refund requested more than 14 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@capecodselect.com.